AquaRunner247 Consumer Addendum

Version: 1.0
Effective Date: November 10, 2026
Last Updated: November 10, 2026

This Consumer Addendum (the "Addendum") modifies the AquaRunner247 Terms of Service (the "Terms") for a Customer who is an individual using the Services primarily for personal, family, or household purposes (a "Consumer"). It is incorporated into the Terms by Section 2 of the Terms, and under Section 25.3 of the Terms it prevails over the Terms for the matters it addresses.

Capitalized terms not defined here have the meanings given in the Terms.

1. Why this Addendum exists

The Services are commercial tools, and the Terms are written for business customers who service pools for others, employ technicians, handle chemicals, and carry the operational and regulatory responsibility that goes with that. The compliance logging the Services produce exists because a health department requires it for a commercially regulated body of water; it is not required for a private residential pool, and the public QR-code compliance log is published only for commercial water.

We therefore expect every Customer to be a business user, including on the AquaRunner Compliance plan, which is bought by the operator of a commercially regulated pool — a property, an HOA, a management company, or an in-house Certified Pool Operator.

We publish this Addendum anyway, because a person might still subscribe primarily for personal or household reasons, and several provisions of the Terms are written on an assumption that would not hold for them. Rather than leave that to be argued about later, this Addendum states plainly what changes.

2. Who this Addendum applies to

This Addendum applies to you if you are an individual and your use of the Services is primarily for personal, family, or household purposes.

It does not apply to a business, a sole proprietorship or single-member entity operating a pool service business, a property owner or manager subscribing to meet a regulatory or operational obligation for a commercially regulated body of water, an HOA or management company, or an employer whose personnel use the Services. If you are unsure whether it applies to you, write to support@aquarunner247.com and we will tell you our view in writing.

Nothing in this Addendum, and nothing in the Terms, waives or limits a right that applicable consumer protection law does not allow to be waived or limited — whether or not this Addendum applies to you.

3. Your indemnity obligation is narrowed

Section 20.1 of the Terms is replaced, for a Consumer, with the following:

You will indemnify AquaRunner247 against a third-party claim only to the extent that the claim arises from (a) your own intentional misconduct, (b) your own violation of law, or (c) content you submitted that you did not have the right to submit. Your obligation is limited to the amount of the claim actually attributable to your conduct, and does not extend to AquaRunner247's own acts or omissions.

The broader obligations in Section 20.1 — in particular the indemnity for pool servicing, chemical handling, treatment or dosage decisions, safety decisions, maintenance, inspection, or a regulatory violation at a property — do not apply to a Consumer. Those obligations exist because a pool service business makes those decisions for other people’s properties as its trade. A Consumer servicing their own pool is not in that position.

This does not change your own responsibility for your pool. The disclaimers in Sections 8 and 18 of the Terms still apply: the Services are operational tools, not professional, regulatory, medical, or safety advice, and you are responsible for reviewing what the Services produce and for the chemicals you handle and the decisions you make.

4. Cancellation and refunds

For a Consumer, Sections 4.5 and 4.6 of the Terms are modified as follows:

• Cancel any time, from the app. You may cancel from the Billing page in your account, or by emailing support@aquarunner247.com. We will not require a phone call, a retention conversation, or a written notice period.
• 14-day refund on your first paid period. If you cancel within 14 days after your first subscription charge, we will refund that charge in full on request. This is in addition to the free trial, not instead of it.
• Pro-rata refund after that. If you cancel later, we will refund the unused whole months remaining in your current paid period, on request, unless we terminated your account for a breach of the Terms.
• Refund of a charge you did not expect. If you were charged after a trial converted and you tell us within 30 days that you did not intend to continue, we will refund that charge.
• No cancellation fee. There is none, and we will not introduce one for a Consumer.

Refunds are issued to the original payment method. Request one at support@aquarunner247.com; we will respond within 10 business days.

5. Price changes

Section 4.4 of the Terms applies, except that for a Consumer we will give at least 30 days' notice by email before a price increase takes effect, and the increase will not apply to a period you have already paid for. You may cancel before it takes effect and the cancellation provisions above will apply.

6. Dispute resolution

Section 24 of the Terms (arbitration and the class action waiver) applies to a Consumer with the following changes:

• The arbitration is a consumer arbitration. It will be administered under the American Arbitration Association’s Consumer Arbitration Rules and the AAA’s Consumer Due Process Protocol, rather than its Commercial Arbitration Rules. Where those rules conflict with the Terms, the Consumer rules govern.
• We pay the arbitration fees. We will pay all AAA filing, administration, and arbitrator fees for a claim brought by a Consumer, except that if the arbitrator finds the claim was frivolous or brought in bad faith, fee allocation will follow the applicable rules.
• You choose where. The arbitration will be conducted remotely, by written submission, or in the county where you live, at your option. You are not required to travel to Clark County, Nevada.
• Small claims court remains open to you. You may bring an individual claim in small claims court in your own county instead of arbitrating, at any time, and you do not need to opt out of arbitration first to do so.
• Opting out is easy and the window is longer. You may opt out of arbitration and the class action waiver by emailing admin@aquarunner247.com with the subject line "Arbitration Opt-Out" within 60 days after you first accept the Terms. Email alone is enough; no letter is required. Opting out will not affect your subscription, your price, or anything else in the Terms.
• Nothing is waived that cannot be. If applicable law does not permit a consumer to waive a class, collective, or representative claim, the waiver does not apply to you for that claim.

7. Governing law and venue

Section 23 of the Terms selects Nevada law and Clark County venue. For a Consumer, that selection does not deprive you of the protection of the mandatory consumer protection law of the state where you live, and does not require you to litigate in Nevada a claim that applicable law entitles you to bring where you live.

8. Liability

Sections 19.1 and 19.2 of the Terms apply to a Consumer only to the extent permitted by applicable law. Some states do not permit the exclusion of certain damages or the limitation of certain liabilities to a consumer, and to that extent those provisions do not apply to you. Nothing in the Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that applicable law does not permit to be limited.

9. Automatic renewal

Section 4.3 of the Terms applies, and in addition, for a Consumer, we will send an email reminder before each renewal charge of an annual subscription, and before the first charge following a free trial, stating the amount, the date it will be charged, and how to cancel.

10. Everything else

The rest of the Terms, the Privacy Policy, the End User License Agreement, and the Data Processing Agreement continue to apply to you unchanged.

11. Changes to this Addendum

We may change this Addendum as described in Section 21 of the Terms. We will not apply a change that reduces a Consumer’s rights under this Addendum to a period you have already paid for, and we will give at least 30 days’ notice by email before such a change takes effect.

12. Contact

AquaRunner247 LLC
Email: support@aquarunner247.com
Notice Address: 732 S 6th St, Ste N, Las Vegas, NV 89101

Version History

An organization’s recorded acceptance names the version it agreed to, so each version listed here remains available on request at admin@aquarunner247.com.

Informational draft only. This document should be reviewed and revised by a licensed attorney before use. In particular, the refund, arbitration-fee, opt-out, and renewal-notice commitments above are deliberately more generous than the Terms of Service and should be confirmed as operationally deliverable before they are relied on.